All sales are final and we do not make refunds. We take checks, money wires and credit cards. All funds must clear prior to shipping. If we we make an error or ship any material of a quality below our standards we will certainly replace that material. Our number one priority is to have satisfied customers. When you complete your order through the online store you will be given the opportunity to include your shipping address. Please let us know if there are restrictions for heavy duty vehicles at your location. All sales are FOB the place of shipment. The process is straightforward and we will help you. We look forward to serving you. Please call 570-328-5697 with any questions.