1. Introduction
Heavy Freight Direct (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding that information.
By using our website (heavyfreightdirect.com) or interacting with our services (product listings, contact forms, seller registration, etc.), you agree to the terms in this policy.
2. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: name, email address, phone number, business name, address when you fill contact or seller forms.
- Transaction Details: order information, product ordered, shipping/delivery address, payment method (note: we do not store full credit card numbers).
- Usage Data: IP address, browser type, operating system, pages visited, time stamps, referring URLs, and other analytics data.
- Cookies and Tracking Technologies: we use cookies, pixel tags, or similar technologies to collect usage data, track user activity, and personalize your experience.
3. How We Use Your Information
We use collected data for purposes including, but not limited to:
- Processing and fulfilling orders
- Communication (confirmations, updates, customer support)
- Managing seller / supplier applications and partnerships
- Improving our website, marketing, and user experience
- Compliance with legal obligations (e.g. fraud prevention, audits)
- Analytics and internal reporting
4. Legal Basis for Processing (if applicable)
For users in jurisdictions with privacy laws (e.g., GDPR), we rely on one or more of these legal bases:
- Consent (e.g. opting in to newsletters)
- Performance of a contract (processing orders, deliveries)
- Compliance with legal obligations
- Legitimate interests (e.g. website analytics, fraud prevention)
5. Sharing Your Information
We may share personal data with:
- Service providers / vendors (payment processors, shipping carriers, IT services)
- Affiliated companies or third parties for business operations
- Legal authorities, when required by law or to comply with court orders
- Business transfers — in case Heavy Freight Direct is merged, sold, or assets transferred
We do not sell your personal information to third parties for marketing without your explicit consent.
6. Cookies and Tracking Technologies
You can control or disable cookies via your browser settings (though this may limit some site features). We may also use third-party analytics tools (e.g. Google Analytics) and advertising networks, which may set cookies or track activity across sites.
7. Your Rights
Depending on your jurisdiction, you may have rights such as:
- Access – request the data we hold on you
- Correction – ask us to correct inaccuracies
- Deletion – request to delete your personal data
- Restrict / object – limit or object to certain data processing
- Data portability – ask for your data in a structured, machine-readable format
- Withdraw consent – when our processing is based on consent
To exercise any of these rights, please contact us at the email below.
8. Data Security
We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, so we can’t guarantee absolute security.
9. Data Retention
We retain your personal data only for as long as needed to fulfill the purposes listed above, or as required by law. After that, we securely delete or anonymize your information.
10. Children’s Privacy
Our site is not intended for children under the age of 13 (or higher if local law requires). We do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will post the updated policy to this page along with the new effective date. Your continued use of our site after changes indicates you accept them.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
Email: transportation@heavyfreightdirect.com
Phone: (904) 203-4574